The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
“The meal at the Malmaison restaurant was delightful, with both service and food exceeding my expectations.” view full review
Cozy and Clean!
“The room was impeccably clean and the beds were the most comfortable I've ever experienced, especially the soft pillows.” view full review
Stunning Bathroom!
“The bathroom was a highlight, featuring a spacious bath that truly enhanced my stay.” view full review
Quality Breakfast!
“The continental breakfast offered a selection of high-quality products, with a delicious hot breakfast option available as well.” view full review
General
No smoking on site
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
7 William Jessop Way,
Liverpool,
United Kingdom,
L31QZ,
Merseyside
Map view
street view
7 William Jessop Way,
Liverpool,
United Kingdom,
L31QZ,
Merseyside
City landmarks
Harbour
Royal Albert Dock Liverpool
1.1
km
Church
Liverpool Cathedral
2.0
km
Mall
The Cavern Club
1.4
km
Museum
Museum of Liverpool
740 m
Museum
The Beatles Story
1.4
km
Museum
Merseyside Maritime Museum
1.1
km
Albert Dock
Tate Liverpool
1.0
km
Museum
World Museum
1.6
km
Museum
International Slavery Museum
1.1
km
Gallery
Walker Art Gallery
1.7
km
Event hall
St George's Hall Liverpool
1.9
km
Art object
Beatles Statue
670 m
Stadium
Anfield
3.5
km
9 Albert Dock
The Piermaster's House
950 m
LiverpoolEngland
Mathew Street
1.4
km
Mall
Liverpool ONE
1.5
km
Event hall
M&S Bank Arena Liverpool
1.4
km
Art object
Eleanor Rigby Statue
780 m
Gallery
Fact
2.1
km
Cunard Building Water Street
Cunard Building
660 m
Library
Liverpool Central Library
1.6
km
LiverpoolEngland
Concert Square
1.9
km
Shopping Area
Metquarter
1.4
km
Nearby
Royal Liver Assurance Pier Head
Royal Liver Building
510 m
Harbour
Pier Head
560 m
Museum
Western Approaches Museum
530 m
St. Nicholas Place
Memorial to the Engine Room Heroes of the Titanic
260 m
Horton House Exchange Flags
Nelson Monument
400 m
Town Hall High Street
Liverpool Town Hall
440 m
Cunard Building Water Street Pier Head Entrance
British Music Experience
580 m
Restaurants
Trattoria 51
590 m
25-31 Old Hall Street
Plaza Brasserie
320 m
St. Nicholas Place Crowne Plaza Liverpool City Centre
City Wine Bar & Kitchen
620 m
City Buildings 21-23 Old Hall Street
Collage Restaurant
490 m
107 Old Hall Street Radisson Blu Hotel
Ziba
470 m
5 Chapel Street The Hargreaves Building
Ziba at Racquet Club
470 m
5 Chapel Street
Prescient
510 m
St Paul's Square
White Bar
500 m
107 Old Hall Street Radisson Blu
Ma Boyle's Alehouse & Eatery
500 m
7 Tower Gardens The Tower Building
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Convenient location
Walking distance to central attractions
Dark rooms
Inconsistent staff
7.0/10
Very good
Rooms
6.4
Location
7.5
Service
7.8
Dining
6.1
Guest reviews
7.0/10
based on 8 reviews
4/5
based on 3629 reviews
8.7
8.7/10 based on 4257 reviews
#35 of 112 hotels in Liverpool based on Tripadvisor
John
United Kingdom,
May
2024
7.2/10
My stay at the hotel was a mixed experience. The rooms, service, and dining had their ups and downs, but the location was excellent. Overall, the value for money was decent, considering the amenities provided.
Rooms
7.0
My room on the 2nd floor had a very restricted view and was a bit dark with black furniture, but it was clean and comfortable.
Service
8.0
The staff were fantastic, especially Jess at the front desk, who went above and beyond for our anniversary celebration. However, there were noise issues in the early hours that affected our stay.
Location
8.0
The hotel is situated within walking distance of main pubs and restaurants, although some improvements are needed in the breakfast offerings to truly enhance the guest experience.
Dining
6.0
The dining experience had its flaws with delays and additional charges not clearly communicated, but the food quality was decent.
Facilities
7.0
The hotel facilities were adequate, but there is room for improvement, especially in the dining service.
John
United Kingdom,
February
2024
6.8/10
The hotel had lovely and spacious rooms but the dark décor gave a somewhat depressing vibe. The service was a mix of warm hospitality and initial reluctance. The location, though relaxing and quiet, incurred extra cost for short taxi rides. The dining experience offered varied options but left room for improvement. Overall, a clean and comfortable stay with some minor drawbacks.
Rooms
7.0
The rooms, while lovely and spacious, had a dark and somewhat depressing decor.
Service
7.0
The staff were a mix of exceptionally pleasant and helpful with a touch of initial unhelpfulness.
Location
6.0
The location was relaxing and quiet but incurred additional costs for short taxi rides.
Dining
6.0
The dining experience offered varied options but had room for improvement.
Facilities
8.0
The hotel facilities were sufficient for a comfortable stay.
Karl
United Kingdom,
January
2024
6.8/10
The hotel had bright rooms that were a good size but overly hot as they were on the third floor. The service was professional and friendly, despite a rushed experience during dining. The location offered sights like watching a cruise ship in the dock at dusk but showed signs of wear and tear. Dining, notably the hot breakfast upgrade, was alright but not worth the extra cost. The facilities overall were satisfactory, reflecting both positive and negative elements.
Rooms
7.0
The rooms needed brighter lighting and were on the warm side, being on the third floor, but they were spacious.
Service
8.0
The staff were professional and friendly, although there was a rush during dining service.
Location
8.0
The location offered views of a cruise ship in the dock at dusk, minutes away from the Albert Dock and city center, despite some wear and tear.
Dining
5.0
The dining experience, including the hot breakfast upgrade, was average and not worth the high cost.
Facilities
6.0
The facilities were somewhat worn out but still functional.
Ivan
United States,
November
2023
7.0/10
I had a pleasant stay at the hotel. The rooms were really comfortable, but a little noisy at times. The service was good, and the staff were attentive and helpful. The location was great for exploring Liverpool attractions, although it was a bit congested at times. The dining experience was just alright, not superb, and a bit overpriced for what was offered.
Rooms
8.0
The rooms were a very welcome contrast - clean, comfortable, and the staff promptly brought up a fan when I couldn't adjust the air con settings.
Service
7.0
The service was good, and I appreciated the staff's attentiveness. From offering free pizza slices in the bar to ensuring taxis weren't wasted, they were always ready to assist.
Location
7.0
The hotel's location was convenient for exploring the area and accessing Liverpool attractions, though it was a good 20-minute walk to the city center.
Dining
6.0
The dining experience was alright but not worth the high price tag. The food served was decent but nothing extraordinary, and the additional charge felt excessive for what was offered.
Facilities
7.0
The hotel had basic facilities that met my needs during the stay.
Eleanor
United Kingdom,
November
2023
8.2/10
The hotel had a stunning river view from the room, which was comfortable and had everything we needed, although it looked a bit tired with some chips and stains. The service was exceptional from the moment we arrived, with special attention to details like my dairy allergy. The location was convenient, just a short walk from the town center. The dining experience was fabulous, although the upgraded hot breakfast was a little cold. Overall, it was a great stay but with some room for improvement in certain areas.
Rooms
7.0
The room offered a stunning river view and was comfortable, but showed signs of wear with chips and stains.
Service
9.0
The service was exceptional, with special attention to my dietary needs and a friendly attitude from the staff.
Location
8.0
The location was convenient, just a short walk from the town center, offering a good balance between accessibility and tranquility.
Dining
8.0
The dining experience was fabulous overall, but the upgraded hot breakfast was a little cold, which was a small disappointment.
Facilities
9.0
The facilities were great, offering everything needed for a comfortable stay.
George
United Kingdom,
July
2023
6.4/10
My stay at the hotel had its ups and downs. The great location near the docks and waterfront was convenient, but the room was a bit disappointing with no natural light and it felt stuffy. The staff was hit or miss, some pleasant, some not so much. The dining options were okay, nothing special.
Rooms
5.0
The room was a bit too dark and stuffy without proper ventilation.
Service
6.0
The staff had mixed attitudes, some were pleasant while others were not very friendly.
Location
8.0
The hotel's location near the docks and waterfront was ideal for my needs and a short walk to central attractions.
Dining
6.0
The dining options were just average, nothing too exciting.
Facilities
7.0
The facilities were standard, not exceptional but sufficient for a short stay.
Convenient location
Dark rooms
Robert
United Kingdom,
June
2023
7.8/10
The hotel is in a great location at the Princes Dock, ideal for exploring the Docks and the city center. The rooms need a bit of a refresh but are spacious and trendy, albeit lacking some amenities like a magnifying mirror for makeup. The service is top-notch with hospitable and efficient staff. The dining options are decent, but the Continental breakfast could use more variety. Overall, a comfortable stay with friendly service.
Rooms
7.0
The rooms are in desperate need of a spruce up but are spacious and fashionable. They were very noisy with the air vent on all night.
Service
9.0
The staff were the most pleasant in the hotel, quickly addressing any issues and always being friendly and helpful.
Location
8.0
The location on Princes Dock is excellent for exploring the Docks and the city center, offering a clean and comfortable stay.
Dining
7.0
The dining experience was good overall, with a variety of cooked and continental breakfast options. The Continental breakfast lacked variety and felt overpriced.
Facilities
8.0
The facilities offer standard amenities like room service, dry cleaning, and pet amenities.
Larry
United States,
April
2023
5.8/10
My stay at the hotel had its ups and downs. The room was not nice at all, too warm and uncomfortable, but the staff were professional and very welcoming. The location was nice and quiet, a bit outdated but good for cultural exploration in Liverpool. The dining experience had some issues with additional costs, but the Colombian coffee was lovely.
Rooms
5.0
The room was too warm, suffocating, and uncomfortable at night, poorly looked after, with paintwork issues and cleanliness concerns.
Service
8.0
The staff were professional and very welcoming, despite a mix-up with breakfast orders.
Location
7.0
The location was nice and quiet, not far from Liverpool city center, with friendly and efficient staff.
Dining
5.0
The dining experience had hidden costs like a breakfast supplement, but the Colombian coffee was enjoyable.
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